AI front desk for medical clinics — answers patient calls, books appointments, reduces no-shows 24/7.
Real-time analytics on every call, message, and booking — with AI insights that tell you exactly what to fix.
Stop guessing why new patients don't schedule. Our AI analyzes every call, tracks conversion metrics across all channels, identifies missed opportunities, and surfaces actionable insights — so you can turn more inquiries into booked appointments with data-driven decisions.
Most medical clinics have no idea what their real new patient conversion rate is. They guess around 50% when analytics typically shows 25–35%. That gap between assumed and actual performance represents thousands in monthly lost revenue — and without data, you can't fix what you can't see.
AI call analytics reveals exactly where potential patients drop off. Are they abandoning at insurance verification questions? Copay concerns? Long wait times for appointments? Each drop-off point is a fixable bottleneck. One clinic found that 45% of specialist referral inquiries dropped off when told prior authorization was required — they streamlined the process and conversion jumped 38%.
Beyond conversion tracking, the missed opportunity alerts are where practices recover real revenue. Last month, Stephanie Torres at Maple Street Medical used AI-flagged leads to recover 15 nearly-lost patients totaling $22,000 in visit and procedure value. The alerts paid for a year of service in a single month.
Features
Call volume, conversion rates, and performance metrics updated continuously — always know exactly where you stand.
Track every inquiry from first contact to scheduled appointment. Know your exact conversion rate by channel, service type, and time period.
AI surfaces patterns across your calls: "Referral inquiries convert 40% better when insurance verification is handled upfront." Actionable, specific, automatic.
Every call recorded and automatically transcribed. Review conversations, train staff, and identify coaching opportunities.
AI identifies leads that showed strong interest but didn't schedule. Get notified before they go cold so you can follow up and recover the revenue.
See conversion rates, call handling metrics, and AI insights per team member. Coach based on real data, not subjective impressions.
Live analytics dashboard
The Process
Every incoming call automatically recorded, transcribed, and logged. No manual entry required — 100% capture rate across all channels.
AI processes each conversation: categorizes intent, scores lead quality, identifies outcomes, and flags opportunities or issues.
Data flows to your real-time dashboard. Metrics update continuously. AI-generated insights highlight what matters most.
Follow up on missed opportunities, coach staff on weak points, optimize your conversion process — with data backing every decision.
Real Scenarios
Analytics shows 45% of referral inquiries drop off when told about prior authorization requirements. You streamline the process with an AI-assisted pre-check. Conversion jumps 38%. One data point, $6,000+ in additional monthly revenue.
AI flags 15 leads this month that showed strong buying signals but didn't schedule. You follow up same day with a personalized call. Eleven of them book, totaling $22,000 in visit and treatment value that would have walked.
Analytics shows one team member converts 60% of new patient calls while another converts 25%. You review the transcripts, identify that the top performer always verifies insurance upfront, and coach the whole team on the approach.
Compare
Client Results
“I thought our new patient conversion rate was around 55%. Analytics showed it was actually 31%. Tough to see, but now we know exactly what to fix. Four months later, we're at 58%.”
“The missed opportunity alerts are gold. Last month we recovered 15 patients that AI flagged — $22,000 in visit and treatment value that would have walked. The alerts paid for a year of service in one month.”
“Analytics showed 45% of our specialist referral inquiries dropped off when we mentioned prior authorization delays. We streamlined the process and conversion jumped 38%. Would never have found that without the data.”
Everything you need to know before getting started.
Everything important: total calls, new patient conversion rate, average call duration, calls by service type, calls by time/day, missed calls, callback rates, scheduling rates, and more. All filterable by date range, channel, and staff member.
AI analyzes conversation patterns to identify leads that showed strong buying signals but didn't schedule. Factors include: specific service mentions, timeline urgency, insurance confirmation, and engagement level. These get flagged for immediate follow-up.
Yes. Every call is recorded and automatically transcribed. You can listen to recordings, read transcripts, and see AI analysis of each conversation — great for training and quality assurance.
AI analyzes patterns across all your calls and surfaces actionable recommendations. For example: "Referral conversions are 40% higher when insurance verification is completed upfront" or "Wednesday afternoon calls convert 28% better than Monday morning."
Absolutely. See conversion rates, call handling metrics, and AI insights for each team member. Identify top performers to model and those who need coaching. All data is available for training purposes.
Yes — analytics covers all channels. See unified conversion metrics across calls, SMS, website chat, Instagram DMs, and WhatsApp. Compare channel performance and optimize your communication mix.
Book a personalized demo and go live in 7 days.