AI front desk for medical clinics — answers patient calls, books appointments, reduces no-shows 24/7.
Built for Medical Clinics
24/7 AI-powered front desk that answers patient calls, books appointments, handles triage and intake, and sends automated reminders — so your providers stay fully booked without adding staff.
Sarah P.
Wellness exam · Thu 7 PM
+$280
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Trusted by 200+ Medical Clinics & Healthcare Practices
The problem
The average clinic misses 35% of incoming calls. Each unanswered call is a patient who will book with your competitor — and may never come back.
Patients call once — and if no one answers, they book elsewhere. Every unanswered call is a lost appointment and a lost long-term relationship.
60% of patients try to book appointments outside business hours. Without AI, they end up calling a competitor or heading to urgent care instead.
Check-ins, insurance questions, referrals, prior authorizations, and inbound calls — your front desk is stretched thin during flu season and peak hours. Patients on hold, tasks falling through, staff burning out.
How it works
01
Connect your EHR or scheduling system — athenahealth, eClinicalWorks, NextGen, or any major platform — and go live. Wellgrow handles all technical setup.
02
The AI is trained on your providers, services, appointment types, insurance policies, intake procedures, and booking rules — all in your clinic's voice.
03
Calls, texts, and website chat — answered in under 2 seconds, 24/7. Clinical or urgent questions escalate to your team immediately.
04
The AI schedules directly into your existing EHR. Your team sees a full calendar without lifting the phone — every slot filled automatically.
Hear It Live
Enter your email — we'll send you a personalised demo of the AI handling calls for your exact services and booking system.
Booked automatically — zero staff involvement
Proven results
Client results
“We run four urgent care locations and were missing 50+ patient calls a week across all sites. First month with Wellgrow, every single call got answered — we booked 53 new patients that would have gone to competitors. The ROI was immediate.”
“Our front desk was drowning — phones ringing nonstop, patients waiting to check in, and hold times creeping past 3 minutes. The AI handles all inbound calls now. Hold times went to zero and my team finally has bandwidth to focus on the patients in front of them.”
“After-hours calls used to hit voicemail. We had no idea how many patients we were losing. Wellgrow answers every call at 9 PM, midnight, weekends — it triages, books same-day slots, and texts prep instructions. We captured $11,000/month in visits we were missing entirely.”
“Our front desk was spending half the day fielding insurance questions — which plans we accept, copay amounts, referral requirements. The AI handles all of that now. Patients get instant answers and my staff handles zero insurance calls.”
“Keeping up with wellness visits, annual physicals, and vaccine schedules for 2,000+ pediatric patients was impossible manually. The AI proactively reaches out to parents, books recall appointments, and sends reminders. Our recall rate went from 58% to 87% in three months.”
“We have seven providers across cardiology, endocrinology, and primary care. Scheduling used to be a nightmare — wrong provider, wrong appointment type, double-bookings. The AI routes every patient to the right provider based on condition, insurance, and availability. Scheduling errors dropped to nearly zero.”
Why we built this
I spent over 10 years in operational roles — scaling businesses across 25 countries and running 3,000+ sales consultations. The pattern was always the same: great service inside, broken experience at the door.
When I started working with medical clinics, I saw it at its most costly. Calls going to voicemail at 8 PM. Instagram DMs sitting unread until Monday. Website visitors leaving because no one was there to help. Each one a new patient, a follow-up visit, a procedure — gone to a competitor who picked up. I built Wellgrow to fix that, for good.
Integrations
Tap a section to explore
Your Stack
CRM, marketing, and communications — hover to explore each category. No migration, no IT team, no disruption.
Epic · Athenahealth · Kareo · AdvancedMD · DrChrono · Twilio · Zapier · and more
Works with the tools you already use
Pricing
Plans that scale with your practice. No hidden fees. No long-term contracts.
No contracts. Cancel anytime.
Compare
An honest look at what changes when your front desk never clocks out.
Enterprise-Grade Security
Medical clinics handle sensitive personal and health information every day. We built our platform to the highest compliance standards so you never have to compromise on trust.
Audited annually by independent third parties for security, availability, and confidentiality controls.
Full compliance with EU data protection regulations. Your patients’ data stays private and protected.
Built to meet HIPAA requirements so your clinic can handle patient inquiries with confidence.
As seen in
Everything you need to know before getting started.
An AI receptionist for medical clinics is a 24/7 virtual front desk built by Wellgrow. It answers patient calls, books appointments, handles intake and triage, sends appointment reminders, answers insurance questions, and routes urgent cases to your clinical team — without adding staff.
Yes. All patient communications are encrypted with AES-256 in transit and at rest. We sign a Business Associate Agreement (BAA) with every clinic at no additional cost. Patient data is never used to train AI models.
Native integrations with athenahealth, eClinicalWorks, NextGen, DrChrono, Practice Fusion, Kareo, and more. The AI books appointments directly into your live calendar with provider-specific and appointment-type-aware logic.
The AI recognizes urgent keywords and symptom patterns — chest pain, difficulty breathing, severe allergic reactions, high fever. It asks targeted triage questions, provides interim guidance, and immediately escalates to your on-call provider. True emergencies are directed to 911.
The AI handles common insurance questions: which plans you accept, estimated copays, referral requirements, and prior authorization status. For detailed benefits verification, it collects the patient's insurance info and escalates to your billing team with full context.
Yes. The AI manages scheduling across multiple providers, specialties, and appointment types — routing each patient to the right provider based on their condition, insurance, and availability. It supports primary care, urgent care, internal medicine, pediatrics, and specialty departments.
Plans start at $199/month. All plans are month-to-month with no long-term contracts. Every new account includes a free trial.
Most clinics go fully live within 7 days. Wellgrow handles all technical setup, integrates with your EHR or scheduling system, and trains the AI on your providers, services, and policies. Your team reviews and approves before going live.
Unresolved requests escalate to your team via phone transfer, text alert, or email. Custom escalation rules — such as 'transfer post-op concerns immediately' or 'escalate prior authorization disputes to billing' — are fully configurable.
Yes. Multiple subaccounts are supported for clinic groups and multi-location practices — each with separate AI assistants, provider calendars, and analytics dashboards per location.
AI Receptionist Clinic · by Wellgrow
Every unanswered call is a consultation fee walking out your door.